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Getting your FRAHM

We offer free express shipping on all orders. When in stock, we aim to ship in 1-2 days if the order is received before 5pm. Pre-order delivery dates are listed on the product page. 

Please note that we are seeing delays across all couriers at the moment, with unprecedented demand due to the strikes by Royal Mail. This means that all items, to both the UK and overseas, are likely to take much longer than usual to be delivered. 

We are working with our delivery partners to ensure orders are sent out as quickly as possible, but please wait until 5 days after placing your order, before contacting Customer Services to check on the whereabouts of your parcel.

UK Deliveries: 

All UK orders travel on a free express service. This typically takes 1-2 working days. Northern Scotland, UK offshore islands & Northern Ireland may take longer.

Europe: 

Delivery is usually 2-5 working days, but may be sometimes be delayed due to Brexit. All orders are tracked and there are no extra taxes to pay or fussy paperwork to fill in when you receive your order. Everything is sent DDP which means delivery, duty paid - by us. 

Rest of World: 

Deliveries to other countries typically take 8-15 days.

How do i return or exchange an unwanted garment?

*Please consider that the postal strikes are affecting how long returns are taking to process, too. Please allow 2-3 weeks for refunds to be processed. We are working with our warehouse team to ensure items are processed as quickly as possible.*

Once you have received your garment, you have 60 days to refund or exchange it, so long as it is unworn, undamaged and unwashed (just tried on please). 

If you would like to cancel or swap a pre-order, you have unlimited time to do so prior to the item being shipped.

START YOUR RETURN OR EXCHANGE HERE

Please make sure you send any garments back in their original packaging with all labels still attached. If possible, please use the biodegradable plastic bag that your item comes in as well as the cardboard box as this is what protects it from getting damaged. These are high value items & we cannot refund damaged items, which we think is fair. 

All UK returns are free of charge, but you will need to pay to get it back to us if you’re elsewhere in the world. 

It's worth noting that if you had to pay import fees to receive your first order, these may be charged again on the exchange too.

Please note that if you choose your own carrier for returns, we will not be able to track the package and cannot be held responsible for the safety of the package during transport.

How do I get an item repaired?

If you have a manufacturing fault that needs repairing, please make sure you get in touch with us at hello@frahmjacket.com first.

We will only replace items if they are defective or damaged and it’s our fault.

Once we have spoken to you and confirmed your repair or alteration, please mail your product to:

Returns
Frahm Technical Limited 
4 Glove Factory Studios, 1 Brook Lane, Holt, BA14 6RL

FREQUENTLY ASKED QUESTIONS

Our website prices are the same for everyone, wherever you live.

EU orders are really simple.

Don't worry about Brexit: You pay the price you see at checkout. Your order includes everything to get it to your door. 

If you're outside the UK or EU (rest of World, like Norway, USA, Australia), you may pay local duty upon delivery. We pay the shipping costs.

You can still send back your item using our ONLINE RETURNS PORTAL.

Please use our preferred carrier DHL. This enables us to track your package.

Please note that all International returns are at your cost & packages sent by other carriers not supported by our returns portal are sent at your own risk.

As long as there is stock available, we can easily change your pre-order to a different size or colour. Use our ONLINE RETURNS PORTAL to do this.

If you need your exchange quickly, we recommend refunding your original order and placing a new orderfor the replacement item. This will guarantee you get your first choice for low stock items as we cannot hold items until the exchange has been processed.

If you'd like to exchange your jacket for a new size or colour, please use our ONLINE RETURNS PORTAL and follow through step by step.

You can swap for the same item in a different size or colour, or choose a completely different item. If you have any questions get in touch at hello@frahmjacket.com and we can talk you through your options.

Unfortunately we are unable to reserve pieces until we have received your original item back.

If your replacement choice is low in stock we recommend placing a second order immediatelyto ensure you get your choice. Instead of selecting exhange in the returns portal, choose to refund your item & you will receive a full refund for your original order once it has arrived with us back at our warehouse.

If you have placed a pre-order for a jacket, you can cancel this at any time before delivery for a full refund.

We’ll cancel any order during the pre-order period, straight away. If you've already received your item, we'll refund you for any reason within 60 days of you receiving it, as long as it’s unused, undamaged & unwashed (just tried on for size).

Yes. The refund process is the same as with any other FRAHM garment.

Absolutely, but please ensure that the correct paperwork for each order is enclosed in your returns parcel.

You will need to go through our Online Returns Portal for each order number that you are returning & ensure all items are with the 60 days returns window.

We aim to process all refunds within 14 days of our warehouse receiving them. We hope to get it processed quicker than this, but sometimes post can be delayed or there can be hold-ups at our warehouse. If you are worried about your refund please get in touch and we can follow up for you, but please try not to do so until the 14 days has passed. 

Payments should be processed immediately, but sometimes it can take up to 5 working days to appear in your account. Paypal is particularly cheeky. 

All UK returns are free of charge.

Unfortunately we are currently unable to cover the cost for returns outside of the UK.

Chat to FRAHM staff