You can still send back your item using our ONLINE RETURNS PORTAL.

Please use our preferred carrier DHL. This enables us to track your package.

Returns are free. But please note that you may be subject to local duties or taxes on exchanged items.

Any packages sent by other carriers not supported by our returns portal are sent at your own risk.

As long as there is stock available, we can easily change your pre-order to a different size or colour. Use our ONLINE RETURNS PORTAL to do this.

If you need your exchange quickly, we recommend refunding your original order and placing a new order for the replacement item. This will guarantee you get your first choice for low stock items as we cannot hold items until the exchange has been processed.

If you'd like to exchange your jacket for a new size or colour, please use our ONLINE RETURNS PORTAL and follow through step by step.

You can swap for the same item in a different size or colour, or choose a completely different item. If you have any questions get in touch at hello@frahmjacket.com and we can talk you through your options.

Unfortunately we are unable to reserve pieces until we have received your original item back.

If your replacement choice is low in stock we recommend placing a second order immediately to ensure you get your choice. Instead of selecting exhange in the returns portal, choose to refund your item & you will receive a full refund for your original order once it has arrived with us back at our warehouse.

If you have placed a pre-order for a jacket, you can cancel this at any time before delivery for a full refund.

We’ll cancel any order during the pre-order period, straight away. If you've already received your item, we'll refund you for any reason within 90 days of you receiving it, as long as it’s unused, undamaged & unwashed (just tried on for size).

Yes. The refund process is the same as with any other FRAHM garment.

Absolutely, but please ensure that the correct paperwork for each order is enclosed in your returns parcel.

You will need to go through our Online Returns Portal for each order number that you are returning & ensure all items are with the 90 days returns window.

We aim to process all refunds within 14 days of our warehouse receiving them. We hope to get it processed quicker than this, but sometimes post can be delayed or there can be hold-ups at our warehouse. If you are worried about your refund please get in touch and we can follow up for you, but please try not to do so until the 14 days has passed. 

Payments should be processed immediately, but sometimes it can take up to 5 working days to appear in your account. Paypal is particularly cheeky. 

All UK returns are free of charge.

Returns from Europe, USA & Rest of World are charged at £10.

If you live outside the UK, we automatically remove VAT at the checkout. If this takes your order under the free shipping threshold, you will still need to pay the shipping costs.

Unfortunately we are unable to hold orders. However in the UK we use DPD to send your order. DPD let you change your order date or leave with a neighbour, safe space or local shop. Once it is despatched and you get your tracking number, we recommend you download the DPD app to make any changes you would like.

FRAHM will not pay duties on your order. You will need to pay for any duties incurred for importing your order. These will not display on the checkout & will be calculated when the courier imports your parcel to the country you have had it delivered to.