Can I receive credit for items that are from another brand?

No, sorry. Credit is only given for Frahm items at this time.

Does the condition of my item affect how much credit I receive?

This is up to the discretion of brands using Birl, but is clearly shown on the Your Item Condition of the trade-in process. own on the Your Item Condition of the trade-in process.

Do I receive my credit to use straight away?

Yes! You are able to use your credit as soon as it arrives in your inbox. You can even use it before you send your item back to us. If you do not receive your credit please contact us at hello@wearebirl.com

How do you calculate the amount of credit that I receive?

Brands individually calculate how much credit is available per item based on a selection of criteria.

Can I trade in multiple items at the same time?

No, you are currently only able to trade-in one item at a time. You can submit as many trade-ins as you like, but can only use one credit against each future purchase.

Can I use multiple credit vouchers for the same purchase?

No, you can only use one credit voucher for each purchase.

When does my voucher code expire?

This is at the brands discretion, but will be highlighted within the Birl portal.

What is One Step Further & How does it work?

One Step Further allows you to send back additional items alongside your trade-in. If you are wishing to clear your wardrobe of clothing that you no longer use, please include it in your package when you send back your trade-in. Please send a maximum of an additional 5kg back in a single package (approximately 3 items). You will not receive credit for your additional items, but can rest assured that these items will be ethically recycled. Birl commits to a zero-to-landfill policy.

Do I have to pay to send my trade-in back?

No, shipping is totally free using the labels we provide. You can select whether to send your item with Royal Mail, InPost or Yodel.

How do I get my postage label?

Your postage label will arrive in your email inbox after you accept your credit. Please check your junk if it doesn't arrive. If you don't receive your label, please contact support at hello@wearebirl.com

Do I need a printer?

No, all of our carriers have a printerless option available. Make sure to download your QR code and you will be able to print off a label for your trade-in at your nearest drop-off point.

How long do I have to send my trade-in back?

You have 7 working days to send back your trade-in. If you choose not to send your trade-in then we reserve the right to charge your payment method for the credit that you have received.

Can I trade in my items from outside the UK?

Currently, Birl trade-in is only available to UK customers, but we are looking to open internationally in the coming months.

What types of items can I recycle?

We are able to accept all item categories with the exception of underwear.

What happens to my items once I send them back?

We endeavour to re-sell your item so that it can stay in use as long as possible. If we are unable to resell your item, then it will be recycled. We commit to a zero to landfill policy for all of the brands that we work with.