Frequently asked Questions

Looking for information? Our FAQ section has the answers to your most common questions.

About the Jackets

Why do you sell your jackets pre-order?

Do you sell anything I can get straightaway?

What’s with the 20% discount?

How do I know if I’ll ever get my jacket?

Do you do alterations?

Where are your garments made?

How do I care for my jacket? Can I get it repaired?

Delivery & Returns

Do you ship globally?

Can I cancel my order?

What if I get the wrong size?

What about returns, exchanges, refunds?

Can I return items from more than one order in a parcel?

How long do returns take? How do I track it?

About the Website

How do I register to find out about returned jackets?

What payment methods do you accept?

How do I create an account?

How do I join the loyalty scheme?

Why the mental health theme?