Pre-ordering allows us to focus on making the best quality jackets and keeps them special (we only make each style once a year). <a href="https://frahmjacket.com/pages/why-preorder" title="https://frahmjacket.com/pages/why-preorder">MORE INFO</a>

Klarna doesn't work with pre-orders! Do try using PayPal and see if they offer you credit.

Frequently asked Questions

About the Jackets

Why pre-orders?

Pre-ordering allows us to focus on making the best quality jackets and keeps them special (we only make each style once a year). MORE INFO

What’s with the 20% discount?

We give you 20% off for pre-ordering. If there's any stock left, or rare returns, they are at full price.

If you're going to pay us in advance and wait, there should be a reward for that. You help us, we help you.

What alterations do you do?

We will shorten your sleeves free of charge, as long as it's a minimum of 3cm shorter. Please get your jacket, see how it fits, then decide.

Not all jackets can have alterations, as this may ruin the construction. No waterproofs can, for instance, as this stops them being waterproof!

There's an icon on each jacket, saying if they can have the sleeves shortened, but do ask if unclear.

If you live outside of the UK, we'd be happy to cover the cost of you getting your sleeves shortened locally, just get in contact with our customer service team.

Where are your garments made?

The short answer is the best manufacturer we can find. Quality comes first.

The longer answer is we use Portugal and Bulgaria for most of our jackets, currently all of our jackets are made in Europe.

We have used China for the most technical styles that require very specialist machinery like sonic welding.

do you manufacture in the uk?

We don't make jackets in Britain, though we'd love to if we felt we could. We only use the best skills and equipment and that is always our priority over origin. Quality comes first.

However, most of our fabric is UK sourced. Suppliers like British Millerain of Rochdale, Halley Stevensons of Dundee or Courtneys of Gloucestershire.

How do I care for my jacket?

There's care info embroidered in plain English, into each jacket.

You can also check on the website page for each style, or ask us!

We try to make as many of our jackets machine washable as possible.

Don't ever use heat, biological liquid or conditioner with any jacket though!

Do you offer a warranty?

If there is a manufacturing fault with the jacket, we will get this repaired for you, or offer you a replacement jacket (if available). Most manufacturing faults are found within the first 2 - 3 months of wearing your jacket, however we will fix any that happen within the first year of wear.

Any issues after that will be your responsibility to repair. Please do get in contact with us if you have a question about how to repair your jacket. We'd be happy to offer advice, or to recommend the tailor we use in Bath.

Delivery & Returns

When will I get my jacket?

There's a coloured information box next to the 'pre-order now' button on each jacket page. That tells you when yours is arriving, or just ask us if you're not sure.

If the jacket is in stock, we'll send it to you within a few days, often quicker.

If you have ordered on pre-order, you can login to your account & the date your jacket will be sent will be against your order.

Can I cancel or return my order?

Yes, absolutely any time during the pre-order period, no explanation required, before it arrives.

You can return a jacket for exchange or refund within 90 days of it's arrival, as long as it's unused, with the tags still on. We can't sell used, dirty or washed garments.

What if I get the wrong size?

No problem, just exchange it, though sometimes we have run out.

Better still, ask us! We very rarely get a size wrong, if you check with us first.

Not sure of your size? Find your best fitting jacket, and simply tell us the brand and size. We'll do the rest.

How do I do a return?

Click here!

INTERNATIONAL SHIPPING

What countries do you ship to?

See our Delivery Page for more information.

I live in Europe, do I need to pay duties on arrival?

We send all of our orders to Europe using a service called DDP, which means duties, delivered paid. Therefore the final price you see on the checkout is the price you will pay, no duties or customs charges will be due on your order arriving into the country.

We use a dynamic service that calculates the duties due based on the country you are shipping to, therefore you may see the duties amount on the checkout change when you add your address.

However the price you pay at checkout is final, no other costs will be payable once your order arrives.

I live in the US & Canada, Do I need to pay duties on arrival?

We send all of our orders to the US & Canada using a service called DDP, which means duties, delivered paid. Therefore the final price you see on the checkout is the price you will pay, no duties or customs charges will be due on your order arriving into the country.

We use a dynamic service that calculates the duties due based on the price of the product.

Duties are payable in the US on orders over $800. Therefore any order over $800 will have an additional duties charge.

The duties cost you see on the checkout is in addition to the product cost you see on the product page. However the price you pay at checkout is final, no other costs will be payable once your order arrives.

how we sell

do you have stockists?

No we don't. We only sell from here.

That means no distractions, no middlemen to pay, just the maximum time on best jackets we can make.

What payment methods do you accept?

All the usual cards.

ApplePay and PayPal. You may get offered PayPal Credit or PayPal Pay in 3 - we don't have control over this.

We don't accept bank transfers, cheques, deposits or cash. Just payments via our website.

why no klarna?

Klarna doesn't work with pre-orders!

Do try using PayPal and see if they offer you credit.

Foreign Correspondents jacket

Bought the Foreign Correspondents jacket in the sale to add to the collection, as usual with Frahm the quality is the best & fits perfect too. This jacket is stylish, comfortable and well worth the money for such fantastic quality, customer focus and customer service.

Tailor fitted

It’s nice to have a jacket that looks tailor fitter. The sleeves, tick, overall length, tick, chest, tick. I love it so much can’t wait to receive my next order

Plugging a Gap in my Winter Wear

Another superb Frahm for my growing collection!

Waterproof wanderlust

Another great jacket from Frahm, I went gor the lovely Olive green, actually more of a deal green than Olive, gorgeous colour. So that's the colour dealt with. The matt material is very plush to the touch and as others have stated kind of a brushed cotton. Love the magnetic closures on the cargo pockets just the right strength to open one handed and close with a pleasing clunk. The zipped exterior pocket will swallow my very large Samsung galaxy Ultra with ease and that's one big phone. The jacket hangs on your torso really well and moves with you rather than against and has just the right weight to make it feel quality. Again looks very different to the trashcan big name makes out there which is a very good thing. Another 5 star rating from me. Now I feel I can wander anywhere without fear of getting wet.

Love at first Original Utility Field Jacket

Grabbed from the archives and all I can say is those who didn’t buy it originally need their heads examining! 😂 this is going to be my favourite FRAHM (and I have a few) now if only Autumn would hurry up. The build and design are the usual high quality and the fabric is stunning 5 stars.

Excellent Jacket

The Heavy Twill Deck Jacket that I have just purchased really is excellent.
Great style, great fit, and great quality. I am sure that I will be buying further jackets in the future.

WAXED LIGHTWEIGHT WORKERS

WAXED FIELD PARKA

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