Pre-ordering allows us to focus on making the best quality jackets and keeps them special (we only make each style once a year). <a href="https://frahmjacket.com/pages/why-preorder" title="https://frahmjacket.com/pages/why-preorder">MORE INFO</a>

Klarna doesn't work with pre-orders! Do try using PayPal and see if they offer you credit.

Frequently asked Questions

About the Jackets

Why pre-orders?

Pre-ordering allows us to focus on making the best quality jackets and keeps them special (we only make each style once a year). MORE INFO

What’s with the 20% discount?

We give you 20% off for pre-ordering. If there's any stock left, or rare returns, they are at full price.

If you're going to pay us in advance and wait, there should be a reward for that. You help us, we help you.

What alterations do you do?

We will shorten your sleeves free of charge, as long as it's a minimum of 3cm shorter. Please get your jacket, see how it fits, then decide.

Not all jackets can have alterations, as this may ruin the construction. No waterproofs can, for instance, as this stops them being waterproof!

There's an icon on each jacket, saying if they can have the sleeves shortened, but do ask if unclear.

Where are your garments made?

The short answer is the best manufacturer we can find. Quality comes first.

The longer answer is we use Portugal and Bulgaria for most of our jackets. We use China for the most technical styles that require very specialist machinery like sonic welding.

do you manufacture in the uk?

We don't make jackets in Britain, though we'd love to if we felt we could. We only use the best skills and equipment and that is always our priority over origin. Quality comes first.

However, most of our fabric is UK sourced. Suppliers like British Millerain of Rochdale, Halley Stevensons of Dundee or Courtneys of Gloucestershire.

How do I care for my jacket?

There's care info embroidered (no flappy labels) in plain English, into each jacket.

You can also check on the website page for each style, or ask us!

We try to make as many of our jackets machine washable as possible.

Don't ever use heat, biological liquid or conditioner with any jacket though!

Do you offer a warranty?

If there is a manufacturing fault with the jacket, we will get this repaired for you, or offer you a replacement jacket (if available). Most manufacturing faults are found within the first 2 - 3 months of wearing your jacket, however we will fix any that happen within the first year of wear.

Any issues after that will be your responsibility to repair. Please do get in contact with us if you have a question about how to repair your jacket. We'd be happy to offer advice, or to recommend the tailor we use in Bath.

Delivery & Returns

When will I get my jacket?

There's a coloured information box next to the 'pre-order now' button on each jacket page. That tells you when yours is arriving, or just ask us if you're not sure.

If the jacket is in stock, we'll send it to you within a few days, often quicker.

Can I cancel or return my order?

Yes, absolutely any time during the pre-order period, no explanation required, before it arrives.

You can return a jacket for exchange or refund within 90 days of it's arrival, as long as it's unused, with the tags still on. We can't sell used, dirty or washed garments.

What if I get the wrong size?

No problem, just exchange it, though sometimes we have run out.

Better still, ask us! We very rarely get a size wrong, if you check with us first.

Not sure of your size? Find your best fitting jacket, and simply tell us the brand and size. We'll do the rest.

How do I do a return?

Click here!

INTERNATIONAL SHIPPING

What countries do you ship to?

See our Delivery Page for more information.

I live in Europe, do I need to pay duties on arrival?

We send all of our orders to Europe using a service called DDP, which means duties, delivered paid. Therefore the final price you see on the checkout is the price you will pay, no duties or customs charges will be due on your order arriving into the country.

We use a dynamic service that calculates the duties due based on the country you are shipping to, therefore you may see the duties amount on the checkout change when you add your address.

The duties cost you see on the checkout is in addition to the product cost you see on the product page. However the price you pay at checkout is final, no other costs will be payable once your order arrives.

I live in the US & Canada, Do I need to pay duties on arrival?

We send all of our orders to the US & Canada using a service called DDP, which means duties, delivered paid. Therefore the final price you see on the checkout is the price you will pay, no duties or customs charges will be due on your order arriving into the country.

We use a dynamic service that calculates the duties due based on the price of the product. Duties are payable in the US on orders over $800. Therefore if you change what is in the checkout & it goes above or below $800, the duties amount may change.

how we sell

do you have stockists?

No we don't. We only sell from here.

That means no distractions, no middlemen to pay, just the maximum time on best jackets we can make.

What payment methods do you accept?

All the usual cards.

ApplePay and PayPal. You may get offered PayPal Credit or PayPal Pay in 3 - we don't have control over this.

We don't accept bank transfers, cheques, deposits or cash. Just payments via our website.

why no klarna?

Klarna doesn't work with pre-orders!

Do try using PayPal and see if they offer you credit.

Fantastic jacket

I’ve been wearing my Harrington for just over a month now and I can’t fault it . I got mine lined and it’s kept me warm and comfortable. It really is a good as I’d hoped it would be .

A Thing of Beauty

This is my 5th coat from Nick and I can honestly say my best purchase so far. The material is first class with the colour, texture and weight oozing quality. The fit is the usual high standard that men crave from a coat and no other designer's get. Top class Team Frahm!

Better than expected!

Having previously bought an unlined version of the Harrington I took the plunge with a lined version. It costs a little more but the detailing, extra pockets, the feel and warmth all make it very worthwhile. Very pleased to now be the owner of 2 Harringtons which I strongly recommend. Thanks Frahm

Just what i was looking for

Hi i have had my Harrington for a few weeks and can say i’m very please it looks good , well made and a great fit. i would have like an internal pocket but understand the unlined version doesnt come with that . will be looking to see what next to order up.

Success!

After waiting for my husband’s present to arrive there was a stitching error in one sleeve. This was addressed and made good swiftly. The jacket is now back with him. Husband is thrilled. Husband loves the jacket. Great success, would certainly consider ordering again. Thank you for your attention and communications. Very good.

Smart, practical, functional, brilliantly detailed

I’ve been considering buying a Frahm jacket for some time but need something smarter/more formal initially, to wear when I’m out and about on business in London and elsewhere. After prevaricating for too long I jumped in and plumped for the waterproof trench-coat in green. And I am so pleased I did. What a really fantastic item of outerwear. The fit, finish and quality, right out of the packaging, are absolutely top-drawer. I put a shirt and jacket on just to try the coat. It fits like a glove and looks superb. I can’t wait to put it through its paces in the real world. With the weather forecast for the next week or so, I suspect I might be waiting a short while at least. But when the inclement weather comes I will be ready!

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