Frequently asked Questions

About the Jackets

Why pre-orders?

What’s with the 20% discount?

What alterations do you do?

Where are your garments made?

do you manufacture in Britain?

How do I care for my jacket?

Do you offer a warranty?

Delivery & Returns

When will I get my jacket?

Can I cancel or return my order?

What if I get the wrong size?

How do I do a return?

INTERNATIONAL SHIPPING

What countries do you ship to?

I live in Europe, do I need to pay duties on arrival?

I live in the US & Canada, Do I need to pay duties on arrival?

I don't live in Europe, the US, or canada, do I need to pay duties on arrival?

how we sell

do you have stockists?

What payment methods do you accept?

why no klarna?

Trade in your Frahm

What is BIRL?

How does BIRL work?

How do I submit a trade in request?

Is there any more information on BIRL?