*Please consider that the postal strikes are affecting how long returns are taking to process, too. Please allow 2-3 weeks for refunds to be processed. We are working with our warehouse team to ensure items are processed as quickly as possible.*
Once you have received your garment, you have 60 days to refund or exchange it, so long as it is unworn, undamaged and unwashed (just tried on please).
If you would like to cancel or swap a pre-order, you have unlimited time to do so prior to the item being shipped.
START YOUR RETURN OR EXCHANGE HERE
Please make sure you send any garments back in their original packaging with all labels still attached. If possible, please use the biodegradable plastic bag that your item comes in as well as the cardboard box as this is what protects it from getting damaged. These are high value items & we cannot refund damaged items, which we think is fair.
All UK returns are free of charge, but you will need to pay to get it back to us if you’re elsewhere in the world.
It's worth noting that if you had to pay import fees to receive your first order, these may be charged again on the exchange too.
Please note that if you choose your own carrier for returns, we will not be able to track the package and cannot be held responsible for the safety of the package during transport.