CONTACTING
- We founders do all the customer service stuff personally
- Do live chat Nick or Emmalou with any questions, for quickest answers - blue box!
- Email: hello@frahmjacket.com for a reply within 1 weekday
- Call: (44) 01225 222 052
- You can visit Nick to see the jackets in his studio, but please pre-arrange
BUYING
- We only sell FRAHM Jackets here, or by appointment at the office
- Sizing guide is here, or use the app on each product page
- We give £10 from every jacket sold to Mind, the mental health charity
- Most people buy via pre-order, saving 20%
- Pre-orders are refundable any time
- If any stock is left after pre-orders are sent, it’s sold at full price
- We don’t do seasonal discount sales
- You can save with our loyalty & referral scheme though - yellow box!
SHIPPING COSTS
- UK: Free. Unless you want express, which is £10.
- European Union: £10 until you spend £100, then it's free. Express shipping is always £20.
- Rest of World (including non-EU countries like Norway): £20 until you spend £200, then it's free. Express is always £40.
RETURNING, CANCELLING, EXCHANGING, FIXING
- You have 30 days after receiving the garment to return it, unused
- We'll refund any pre-order immediately if you ask, no justification needed
- We offer a lifetime guarantee on faults (fair faults, so not wrestling bears)
- For any exchanges, returns & faults - Please email first!: hello@frahmjacket.com
- We also offer free fair repairs. Again, no bear wresting please.
- We recommend sending it back on a registered & insured service
TAXING (boooo)
- All UK/EU orders must pay 20% sales tax (VAT) by law
- All non UK/EU orders will have their 20% sales tax removed at checkout
- If you’re outside the EU, you may have to pay local customs charges. That’s out of our control
WE ACTUALLY DO CARE
- We’re really helpful & we care, because we own FRAHM, it'd be crazy and unpleasant not to want to. Just ask, we'll do our best
RETURNS ADDRESS
(after you’ve sent us an email on hello@frahmjacket.com please)
FRAHM Jacket
3.4 Glove Factory Studios
1 Brook Lane
Holt
Wiltshire
BA14 6RL
