BUYING

• We only sell FRAHM Jackets via this website, nowhere else
• Sizing guide is here, or use the app on each product page
• We give £10 from every jacket sold to Mind, the mental health charity
• Most people buy via pre-order, saving 20%
• If any stock is left after pre-orders are sent, it’s sold at full price
• We don’t do discount sales, because we don't make excess stock
• You can save up to 15% with our loyalty & referral scheme though - the yellow box in the bottom left hand corner of desktop website

SHIPPING & RETURN COSTS

• UK: Free, taking 1-2 working days. Unless you want Next Day, which is £10. Returns are free
• European Union: Free express shipping, which usually takes 2-4 working days. You would need to pay shipping to return something
• Rest of World (including non-EU countries like Norway): Free express shipping, which usually taking 3-7 working days. You would need to pay shipping to return something

RETURNS, CANCELLATIONS, EXCHANGES, FAULTS 

• You can refund or exchange a pre-order at anytime while you're waiting for it to be made (a pre-order)
• You have 30 days from your garment arriving to refund or exchange it
• If you get the wrong size, we can often, but not always, change it for you, dependent upon stock. The best thing to do is check sizing with us on live chat or email
• We offer a lifetime guarantee on genuine manufacturing faults (fair faults, so not wrestling grumpy bears, washing it badly or general wear & tear)
• For UK Returns use this link  to send your parcel back free of charge & fill in the returns form
• For non-UK returns, please use the address below
• Please send your garment back well protected. We can't refund or exchange worn, dirty or damaged goods, which we think is fair
• For faults, please email us hello@frahmjacket.com & we'll discuss what's best. If you do send us any items for repair, please ensure they are clean! We will not send dirty clothes to our repairs team; they deserve better.

TAXES & DUTY, AFTER BREXIT

• Our website prices are the same for everyone, wherever you live
• All UK orders include UK taxes
• All EU orders are really simple. Don't worry about Brexit: You pay the price you see at checkout. Your order includes everything to get it to your door
• If you're outside the UK or EU (rest of World, like Norway, USA, Australia), you may pay local duty (but not VAT) but we pay your shipping

RETURNS ADDRESS  (but use this link for UK returns)