SERVICE INFO

EMAIL CUSTOMER SERVICES

We promise to reply within 24 hours, except on weekends. You'll speak to someone friendly and helpful in FRAHM who knows the product and won't mess you about.

hello@frahmjacket.com

Alternatively call us on (44) 01225 222 052. We're only small, so may not answer straight away, but we reply to voicemails sharpish too.

SIZE GUIDE

Click here

SHIPPING COSTS 

 

Rest of World

Standard International Shipping (expect 3-7 days) FREE

Express International Shipping (expect 1-3 days, if ordered before 1pm GMT) £25.00

 

DEPOSITS & PRE-PAYMENTS

FRAHM jackets are very limited edition, so we offer you the ability to reserve a jacket before it goes on live sale. 

• You can either make a pre-payment for the full amount. Or pay a deposit of £100 (ex Value Added Tax). Please note we will process your payment immediately.
• When stock is with us, we will process pre-paid orders straight away.
• Then we will then contact anyone who's placed a deposit with an invoice, asking you for complete payment within 7 days. After that we think its fair to put your jacket back into stock.
• If you tell us you don't want the jacket after all, before the order has been completed, we will refund your pre-payment or deposit in full, no problem.
• After all pre-payments and deposits have been processed, if any jackets are left, they will be offered on live sale here at frahmjacket.com

FAULTS, RETURNS & EXCHANGES 


CONTACT US ON hello@frahmjacket.com BEFORE SENDING ANYTHING!

You should have a simple returns form that explains everything, in your package.

We ask that you pay for returns postage and packaging (though you should be able to reuse the packaging we sent it in).

We’ll always be fair to you and apply common sense. We just ask that you are fair to us in return, so please don't return jackets after wrestling tigers or trying to deflect asteroids.

It’s also worth noting that we’re not like other clothing companies. We sell one kind of jacket, then sell another, so there is a good chance there won’t be stock left. We’ll always try our best. 

REFUNDS 

• If you don’t like your jacket, as long as it meets the standard criteria set out, we’ll refund you once we’ve received it back. 
• If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange unless there's a fault or we made a mistake.
• To be eligible for a return your jacket must be unused, unwashed and in the same condition that you received it. It must also be in the original packaging. Otherwise, we can't sell it to anyone else, which is a bit harsh.
• Gift cards or vouchers are exempt from being returned. 
• Once your return is received and inspected, we will send you an email to notify you what we'll do next.
• 
If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a few days, if not immediately (that's usually not up to us). 
• Expedited shipping costs that you paid for, such as Next Day Delivery, are not refundable, unless we get something wrong.

EXCHANGES

• We'll replace items if they are defective or damaged and it’s our fault. 
• We'll happily exchange a size if we have it. 
• Please bear in mind that we make each jacket in very limited numbers, so we may not have any stock left. We will discuss the most helpful solution with you.

Do please contact us at hello@frahmjacket.com if you're unsure of anything.

SENDING TO US 
Our jackets are worth a lot of money. We highly recommend using a trackable shipping service and purchasing shipping insurance. We can’t guarantee that we will receive your returned item, as it’s out of our hands until it’s (literally) in our hands.

To return a jacket EMAILED US FIRST ON hello@frahmjacket.com

Once we've spoken to you, please mail your jacket to:  


Returns 
 
Frahm Technical Limited 
 
21 The Firs 
 
Bath 
 
BA2 5ED

Please don't pop round to see us if you live nearby. We're not insured (yawn) for this, and we'll be forced to hide under the desk until you go.

TAXES & DUTY

We are legally obliged to pay all UK taxes. We don't have any influence on non-UK taxation or duty, nor can we or will we do naughty things to get around that. We must correctly declare what goods we are sending, and their true value.

If you are taxed or asked to pay duty to release goods delivered to your country we're afraid this is beyond our control.

CHARITY DONATIONS

We give £10 from every jacket sold to charities of our choice. This money is taken from our end profit. We will always pay it though, even if it means us losing money. A promise is a promise. We won't pay the charity until all jackets from that batch have been sold.

For transparency (and because it's nice) we will announce/make public which charity and how much was raised every now and then.

Click here for more on charitable donations