SHIPPING & RETURNS


RETURNS, CANCELLATIONS, EXCHANGES, FAULTS 

 

How do I return an unwanted garment?

Once you have received your garment, you have 90 days to refund or exchange it, so long as it is unworn, undamaged and unwashed (just tried on please). Click the link below to start the returns process. 

 

RETURNS FORM LINK

Please make sure you send your garment back in it's original packaging with all labels still attached. Please use the biodegradable plastic bag that your item comes in as well as the branded paper bag as this is what protects it from getting damaged. We cannot refund damaged items, which we think is fair. 

 

When will I receive my refund?

We aim to process all refunds within 14 days of our warehouse receiving them. We hope to get it processed quicker than this, but sometimes post can be delayed or there can be hold-ups at our warehouse. If you are worried about your refund please get in touch and we can follow up for you, but please try not to do so until the 14 days has passed. 

Payments should be processed immediately, but sometimes it can take up to 5 working days to appear in your account. Paypal is particularly cheeky.

 

How much does it cost to return a garment?

All UK returns are free of charge. Please use this link and fill in the returns form. 

 

Can I cancel my order?

If you have placed a pre-order for a jacket, you can cancel this at any time before delivery for a full refund. 


Is your returns policy the same for items bought on sale?

Yes. The refund process is the same as with any other FRAHM garment. Just follow the steps below. 

 

Will I be able to change my pre-order?

As long as there is stock available, we can easily change your pre-order to a different size or colour. The best thing to do is check with us over email, or jump on live chat where we can assist with sizing and availability.

If you want to swap to a completely different garment, you’ll need to place a new order for this, or our friendly customer service team can create an order for you and simply send you an invoice. Please note that stock isn’t held until the invoice is paid, so your item may go if stock is low.

  

How do I return an item if I don’t live in the UK?

Unfortunately we are unable to cover the costs of postage for returns outside of the UK, but if you choose to exchange we will send your new order out for free. 

SHIPPING 


We offer free express shipping on all orders. When in stock, we ship the same day or next day if the order is received after around 5pm. Pre-order delivery dates are listed on the product page. 

 

UK Deliveries: 

Orders are sent on a free express shipping service which typically takes 1-2 working days. 

 

Europe: 

Delivery is usually 2-5 working days, but may be sometimes be delayed due to customs checks. Note that local taxes & duties are payable on arrival. 

 

Rest of World: 

Deliveries to other countries typically take 8-15 days.