ATTENTION TO DETAIL, CARE & QUALITY

• Nick Hussey, founder & designer does all customer service stuff personally
• Do live chat Nick with any questions, for quickest answers - blue box!
• Email: hello@frahmjacket.com for a reply within 1 weekday
• Call: (44) 01225 222 052
• You can visit Nick to see the jackets in his studio, but please pre-arrange

BUYING

• We only sell FRAHM Jackets here, or by appointment at the office
• Sizing guide is here, or use the app on each product page
• We give £10 from every jacket sold to Mind, the mental health charity
• Free postage worldwide, unless you want express
• Most people buy via pre-order, saving 20%
• Pre-orders are refundable any time
• If any stock is left after pre-orders are sent, it’s sold at full price
• We don’t do seasonal discount sales
• You can save with our loyalty & referral scheme though - yellow box!

RETURNING

• You have 30 days after receiving the garment to return it, unused
• We offer a lifetime guarantee on faults (fair faults, so not wrestling bears)
• For any exchanges, returns & faults - Please email first!: hello@frahmjacket.com
• We recommend sending it back on a registered & insured service

TAXING (boooo)

• All UK/EU orders must pay 20% sales tax (VAT) by law
• All non UK/EU orders will have their 20% sales tax removed at checkout
• If you’re outside the EU, you may have to pay local customs charges. That’s out of our control

CARING

• We’re really helpful & we care, because we own FRAHM. Just ask, we'll do our best

RETURNS ADDRESS 

(after you’ve sent us an email on hello@frahmjacket.com please)