CONTACT US ON hello@frahmjacket.com BEFORE SENDING ANYTHING!
You should have a simple returns form that explains everything, in your package.
We ask that you pay for returns postage and packaging (though you should be able to reuse the packaging we sent it in).
We’ll always be fair to you and apply common sense. We just ask that you are fair to us in return, so please don't return jackets after wrestling tigers or trying to deflect asteroids.
It’s also worth noting that we’re not like other clothing companies. We sell one kind of jacket, then sell another, so there is a good chance there won’t be stock left. We’ll always try our best.
REFUNDS
- If you don’t like your jacket, as long as it meets the standard criteria set out, we’ll refund you once we’ve received it back.
- If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange unless there's a fault or we made a mistake.
- To be eligible for a return your jacket must be unused, unwashed and in the same condition that you received it. It must also be in the original packaging. Otherwise, we can't sell it to anyone else, which is a bit harsh.
- Gift cards or vouchers are exempt from being returned.
- Once your return is received and inspected, we will send you an email to notify you what we'll do next.
-
If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a few days, if not immediately (that's usually not up to us).
- Expedited shipping costs that you paid for, such as Next Day Delivery, are not refundable, unless we get something wrong.
EXCHANGES
- We'll replace items if they are defective or damaged and it’s our fault.
- We'll happily exchange a size if we have it.
- Please bear in mind that we make each jacket in very limited numbers, so we may not have any stock left. We will discuss the most helpful solution with you.
Do please contact us at hello@frahmjacket.com if you're unsure of anything.
SENDING TO US
Our jackets are worth a lot of money. We highly recommend using a trackable shipping service and purchasing shipping insurance. We can’t guarantee that we will receive your returned item, as it’s out of our hands until it’s (literally) in our hands.
To return a jacket EMAILED US FIRST ON hello@frahmjacket.com
Once we've spoken to you, please mail your jacket to:
Returns
Frahm Technical Limited
21 The Firs
Bath
BA2 5ED
Please don't pop round to see us if you live nearby. We're not insured (yawn) for this, and we'll be forced to hide under the desk until you go.
TAXES & DUTY
We are legally obliged to pay all UK taxes. We don't have any influence on non-UK taxation or duty, nor can we or will we do naughty things to get around that. We must correctly declare what goods we are sending, and their true value.
If you are taxed or asked to pay duty to release goods delivered to your country we're afraid this is beyond our control.
CHARITY DONATIONS
We give £10 from every jacket sold to charities of our choice. This money is taken from our end profit. We will always pay it though, even if it means us losing money. A promise is a promise. We won't pay the charity until all jackets from that batch have been sold.
For transparency (and because it's nice) we will announce/make public which charity and how much was raised every now and then.
Click here for more on charitable donations
