We’re FRAHM Jacket
We design the best possible jackets for men’s real lives: ultra high quality, detailed, great fit, service & a brand with meaning & substance. We are honest about real life. Our motto is “Tough Beautiful”, as real life is. We are partnered with mental health charity CALM. We mean & do what we say.
We operate a zero-waste pre-order model that’s growing fast, making jackets that last. Slow style, not fast fashion.
That approach has worked. We’ve doubled in size many times over. Now we’re building a stronger team to match.
Who We’re Looking For
This role is central to how FRAHM grows in the next phase, not as a support function, but as a revenue-driving, brand-building position.
We are a premium, high-trust brand. Customers buy multiple times. They refer friends. They leave exceptional reviews. But only if their entire experience, especially customer service, matches the price and the promise. This person is the human face of that promise. They are not just maintaining standards; they are building something long-term and foundational.
You’ll be treated like a grown-up here. That means respect, maturity, flexibility, and decency. No ridiculous hours. No performative ‘hustle’. But in return, we expect high standards, constant progress and genuine care.
You should want to grow, but also to help others grow. Be confident, not cocky. Curious, not complacent. You don’t have to have all the answers, just the guts to figure things out with us.
Role Description:
Reporting into the Operations Director, but also working closely with the Creative Consultant and Managing Director, we are looking for a Customer Experience Specialist.
This is a hybrid role spanning customer service, community engagement, and brand support operations. It's a people-first role, with emotional intelligence and operational reliability in equal measure.
